Privacy Policy

Last updated: FEBRUARY 14, 2026

1. Introduction

This Privacy Policy explains how VoiceFirst AI, collects, uses, and protects information when you use voicefirstai.io and our services in the United States.

2. Information We Collect

We may collect the following types of information:

• Contact information – name, email address, phone number, company, and any message you send us.

• Account information – username, password, and profile details if you create an account.

• Payment information – payment method details processed by our payment provider Stripe (we do not store full credit card numbers; Stripe processes this data on our behalf).

• Booking information – appointment dates, times, selected services, and related notes.

• Technical information – IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and timestamps.

• Marketing and communications information – your preferences for receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Site and services.

• Create and manage your account.

• Process orders, payments, and bookings.

• Communicate with you, including responding to inquiries and providing support.

• Send you service-related updates and, where permitted, marketing communications.

• Analyze usage and improve our Site, products, and services.

• Detect, prevent, and address fraud, security, or technical issues.

• Comply with applicable laws and enforce our terms.

4. Cookies and Analytics

We use cookies and similar technologies to:

• Help the Site function properly (for example, keeping you logged in).

• Remember your preferences.

• Understand how visitors use our Site and improve performance.

We may use Google Analytics and similar tools that collect information such as pages visited, time spent on pages, and links clicked. These tools use cookies and other technologies to provide us with aggregated statistics; they do not give us direct access to your personal identity.

You can control cookies through your browser settings, but some features of the Site may not work properly if you disable them. To learn more about Google’s practices you can visit: https://policies.google.com/technologies/partner-sites .

5. How We Share Information

We may share your information with:

• Service providers and contractors who perform services on our behalf, such as payment processing, hosting, analytics, email delivery, and customer support. In particular, we use Stripe to process payments; Stripe’s use of your personal information is governed by its own privacy policy, available at https://stripe.com/privacy .

• Business partners when needed to provide a service you requested.

• Authorities and others when we believe disclosure is necessary to comply with law, respond to legal requests, enforce our terms, or protect our rights, property, or safety, or that of others.

We do not sell your personal information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the purposes for which we collected it.

8. SMS/Text Messages (Opt‑In)

If you provide your mobile number and opt in, VoiceFirstAI may send you SMS/text messages for customer support, marketing/promotions, and order/appointment updates. Message frequency varies. Message and data rates may apply. Your consent to receive marketing texts is not a condition of purchase.

Opt‑Out / Help

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [your support email/phone/link].

9.Mobile Number Sharing

We may share your mobile number with trusted service providers who help us deliver SMS messages (for example, messaging platforms and CRM tools) only to provide these communications on our behalf. We do not sell or rent your mobile number to third parties for their own marketing.

10.Data Retention

We keep SMS-related data (such as your phone number, consent status, and message logs) only as long as needed for support/operations and legal compliance.

11.Your Choices and Rights (US & New York)

Depending on your location and applicable law, you may have the right to:

• Access certain information we hold about you.

• Update or correct inaccurate information.

• Request deletion of certain information, subject to legal exceptions.

• Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us.

If you are located in New York, you have rights under federal and state consumer protection and data security laws. Among other things, New York law (including the SHIELD Act) requires businesses that own or license private information of New York residents to maintain reasonable safeguards to protect the security, confidentiality, and integrity of that information and to notify affected individuals in the event of certain data breaches. We take these obligations into account in the safeguards we use and in our incident response procedures.

If you wish to exercise your rights or have questions about how they apply to you, please contact us using the details in Section 11. We may need to verify your identity before fulfilling your request.

12. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.

13. Third-Party Websites and Services

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can contact us at:

• Company name: VOICEFIRST AI

• Email: info@voicefirstai.io